QUEUE INTELLIGENCE & CUSTOMER FLOW
A smarter way to manage every queue.
A working walkthrough of QICS based on the real Nirbayu application: issue a customer ticket, call and serve it at a counter, watch the public lobby update, and examine administration analytics.
01 • Register a customerGenerate a queue number for Roadtax, General, Summons or Consultation.
02 • Serve at the counterCall next, accept, recall, hold, transfer, complete or mark no-show.
03 • Follow everythingOpen the lobby display and live ticket tracker to see the same simulated state.
Customer registration
Issue a queue ticket using an example customer profile.
Get a queue number
No IC numbers, personal details or real customer data are needed. This demo never contacts the QICS production server.
Newly issued ticket
Create a ticket to see the result.
Staff Counter Portal
Operate a counter as a real staff member would.
CURRENT CUSTOMER
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No active service
Waiting
All actions update the demo ticket tracker, lobby display and admin analytics.
Waiting & held tickets
NOW CALLING / SERVING
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Please wait
Next available customer will be shown here.
Service status
Visitor information
Please prepare your MyKad and necessary documents before approaching the counter.
Public display only. No real voice announcements or production video feeds are used.
My Queue Ticket
Track your current queue status and how many customers are ahead.
Service
YOUR QUEUE NUMBER
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WAITINGWaiting Ahead0
Est. Wait0 min
Customer tracker is simulated; refresh or reset to repeat the demonstration.
Administration & Analytics
Queue volume, counter settings and staff activity.
Ticket register
| Ticket | Customer | Service | Status | Counter |
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Counter availability
Operating settings (demo)
This does not alter real operating hours, counters or any live QICS configuration.